Web Browser Setting

The WebCam Viewer is automatically download from the server. There is no software to install it in advance. However, depending on the type of Web browser you are using and your software settings, you may need change your Web browser setting. The setting for the Web browser vary depending on the version used.

Using Internet Explorer
Internet Explorer has setting that specifies whether the use of Java is permitted. From the "View" menu, select " Internet Options" and click the "Advanced" tab. Then set " JIT compiler for virtual machine enabled" as the "Microsoft VM" setting. In Internet Explorer 5 or later, you must install the Java VM. If you are using Windows XP, you need to install Service Pack 1 or later.

Windows XP User
The default installation of Windows XP does not install java software. You will need to install this small download. http://java.com/en/download/download_the_latest.jsp

Using Netscape Navigator or Communicator
Netscape Navigator and Netscape Communicator also have a setting that specifies whether the use of Java is permitted. Select "Preferences" from the "Edit " menu, click " Advanced" and then click in the "Enable Java " checkbox.

Operating Environment

Web Browser	Microsoft Internet Explorer 5.0 or later recommended. Netscape Navigator or Communicator 4.78 or later recommended. (Excluding 6.01 and 6.1)
Operating System	Windows 98 Second Edition, Windows Me, Windows 2000, Windows XP

Error Messages

Message	Details	Solution
too many clients	The limit on the number of video server connections has been exceeded.	Access to the camera server is apparently overcrowded. Wait a few minutes time and then reconnect.
can't connect version mismatched	The camera server is a different version.	Clear the Web browser cache.
can't connect	The viewer cannot connect to the camera control server.	There is a coding error in the Web page used for video distribution, or there is a problem on the camera server. Email Support
couldn't get camera control	The limit on the number of people queuing for camera control privileges has been exceeded.	Access to the camera server is apparently overcrowded. Wait some time and then try again to acquire control privileges.
camera control is disabled	The viewer cannot connect to the camera control server.	This is normal operation because camera control is prohibited by the camera server.
camera is off-line or abnormal	The connected camera is switched off or the RS cable is not connected.	Email Support
disconnected	The connection time limit has expired. Users are allow only 10 min viewing time before camera must be refreshed.	To reconnect, reload (refresh) the Web page in your Web browser.